Secure Communication You Can Trust
Security is not a feature we added — it is the architecture NearCall was built on, reviewed continuously and documented for every agency we serve.
Controls your agency can document
Each control below is configurable per facility and reflected in your audit reporting.
Data protection
All communication and account data is encrypted in transit with TLS 1.3 and at rest with AES-256 on isolated infrastructure.
Secure authentication
SSO, SAML, and multi-factor authentication for staff; verified identity and device checks for family accounts.
Access controls
Role-based permissions scoped to facility, function, and data type, with least-privilege defaults for every new account.
Audit trails
Every view, export, and configuration change is recorded in an immutable log available to your compliance team.
Communication monitoring
Configurable recording, live monitoring, keyword alerting, and privileged-call exclusions applied automatically.
Compliance-focused architecture
Built to support CJIS-aligned practices, PCI DSS payment handling, SOC 2 controls, and agency retention requirements.
Continuous monitoring
24/7 infrastructure monitoring with automated intrusion detection and alerting.
Independent testing
Annual third-party penetration testing and ongoing vulnerability scanning.
Redundant infrastructure
Multi-region failover engineered for 99.99% platform availability.
Data residency
US-based data storage with retention and disposal aligned to agency policy.
Request our security documentation
We provide architecture overviews, control matrices, and testing summaries to support your procurement review.